Shipping

All our orders are shipped from our warehouse in the Netherlands with PostNL. You will be notified when your order has been shipped. Delivery time and shipping charges depend on your location. Orders are handed over to your local parcel service for delivery, so check the list below who that is for your country. Please write your address as they know it. We ask for a phone number, so that delivery companies can reach you, if necessary.

Tracking:

In most cases you will have a tracking number that starts with 3S, LA or C. You can easily track your order on the website of PostNL, but you can also use the same tracking number on the website of your national or local parcel service because they are the ones that will deliver your order, and have the most up-to-date tracking information.

See the list below and click on your local parcel service and use your 3S, LA or C tracking number for the latest tracking information. Sometimes the local parcel service will only be able to show tracking information from the moment your order arrives in the destination country, so check back later when the tracking number is not yet active.

If you did not receive a tracking number from us, please reach out to our support with your order number.

Customs and tax

European Union

If you live within the European Union, then our shop will automatically calculate the correct sales tax rate (VAT) in the checkout once you select your destination. You do not have to pay any tax or import duties when receiving your order.

Rest of the world

If you do not live in the European Union, then our shop will not charge you any sales tax (VAT). It will be deducted once you select your destination in our checkout. You are responsible for any tax or customs duties that your own country is charging you when receiving products from outside of the country. We are not responsible for any of these customs charges or duties.

Shipping cost and delivery time